Customer service

What is Kaista?

Kaista is a service that enables companies to order and manage taxi ride permits digitally. The pre-ordered permits can be granted to one or more specific passengers.

Who is Kaista for?

Currently, companies and associations with a business ID can use Kaista. The passengers can be any person for whom the company or association wants to provide taxi rides: an employee, a partner or a customer.

Where does Kaista operate?

Kaista operates in partnership with regional service providers, i.e. taxi companies. You can find a list of Kaista service providers here , and check if Kaista operates in your locality.

How can I suggest a provider?

Do you want to suggest a taxi company for addition to the Kaista network of service providers? Please email us at asiakaspalvelu@taksikuutio.fi and we will contact them.

How do I know if taxi ride permits have been ordered for me?

The permit link may have been sent via Kaista either to your email or by text message to your phone. Your employer may also send the permit to you personally.

How do I book a taxi?

Once a permit has been provided for you, here’s what to do: 1. Open the link that has been sent to you by email or text message. Click on the link in the message. 2. Enter the departure and destination addresses for your ride and confirm your order. You’ll receive an order confirmation message. 3. Follow the arrival of your taxi in Kaista. Get on board and enjoy the simplicity of travelling with Kaista. Alternatively, you can go to https://tilaa.kaista.fi and enter the last part of your taxi ride permit link in the travel code field.

What is a taxi ride code?

A taxi ride code is the last part of the permit link, for example in permit link https://tilaa.kaista.fi/fdsi249FfG the taxi ride code is fdsi249FfG. You can order a taxi by directly clicking the permit link.

How long is the permit valid for?

It is up to the person who offers you the permit to decide the period of validity. The validity period and any additional restrictions can be found in the message you receive.

What should I do if my permit link doesn’t work?

It is possible that you have already used the taxi ride permit which that link is for. If not, please contact our customer service.

Where can I get help in ordering a taxi?

You can always contact our customer service , we’re happy to help!

What if the taxi I ordered doesn’t turn up?

If you have waited 20 minutes past the agreed pick-up time, please contact the service provider’s customer service. You can find the contact details of the service provider’s customer service on the order tracking page after you have ordered a taxi.

Can more than one person travel on the same permit?

Yes. However, when ordering a taxi, we ask you to indicate the number of passengers so that the service provider can send the right size vehicle.

How do I order taxi ride permits?

Use the Kaista service to purchase taxi ride permits easily. Currently, companies and associations with a business ID can use Kaista.